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Privacy Statement 

Effective Date: 12/20/2024

At All Computer Needs, your privacy and the protection of your personal information are extremely important to us. This Privacy Statement explains how we collect, use, and protect your personal data when you interact with our website, services, or any other platforms related to our business. By using our services or providing us with your personal information, you consent to the practices described in this statement.

1. Information We Collect

We may collect the following types of information when you interact with our services:

  • Personal Identification Information: This includes your name, email address, phone number, billing address, and other personal details you provide when booking services, requesting support, or filling out forms.

  • Service Information: When you use our services, we collect details about the services you request, the products or issues you report, and the outcomes of those services.

  • Payment Information: If you make a payment for services, we collect payment details such as credit card information or billing information. All payment transactions are processed securely.

  • Technical Information: This may include IP addresses, browser type, device information, and usage data that help us optimize our website and services.

  • Communication Information: Any information you provide when contacting us via email, phone, or through our website’s support channels.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide Services: We use your information to deliver the requested IT services, such as support requests, troubleshooting, or hardware installations.

  • To Process Payments: Your payment information is used solely to process and complete transactions for the services you request.

  • To Improve Our Services: We may use the information to improve the quality of our services, address issues you report, and enhance user experience.

  • To Communicate With You: We may use your contact information to send confirmations, reminders, updates, and notifications regarding appointments, services, or special offers.

  • Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, or updates about new services that may interest you. You can opt out of these communications at any time.

  • Legal Compliance: We may use or disclose your information to comply with legal obligations, respond to lawful requests by public authorities, or protect our rights, property, and safety.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: We use encryption to protect sensitive payment information during transactions.

  • Access Controls: Only authorized personnel have access to your data. We maintain strict access controls to ensure data privacy.

  • Regular Security Audits: We conduct regular security audits to identify and fix vulnerabilities in our systems.

4. Sharing Your Information

We will not share your personal information with third parties except in the following cases:

  • Service Providers: We may share your information with trusted third-party vendors or service providers who assist us in delivering services to you, such as payment processors or IT support partners. These third parties are obligated to maintain the confidentiality and security of your data.

  • Legal Requirements: We may disclose your personal information if required by law or in response to a legal request (e.g., court orders, government regulations).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, subject to the terms of this Privacy Statement.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access to Your Data: You have the right to request access to the personal information we hold about you.

  • Correction and Deletion: You may request that we update or delete any inaccurate or incomplete personal data we hold.

  • Opting Out of Communications: You can opt out of receiving promotional emails or newsletters at any time by clicking the "unsubscribe" link provided in the communications.

  • Data Portability: You may request a copy of your personal information in a commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us at the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze site traffic, customize content, and remember your preferences.

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our website and services.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that this Privacy Statement only applies to information collected by All Computer Needs and does not cover the privacy practices of other websites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or to comply with legal requirements. When we make changes, we will update the "Effective Date" at the top of the page. We encourage you to periodically review this Privacy Statement to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Statement or how your personal information is handled, please contact us:

Thank you for trusting All Computer Needs with your IT support and service needs. We are committed to protecting your privacy and ensuring your experience is safe, secure, and efficient.

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